Help & Support

A little guidance.
A clearer path.

Practical answers for your workspace, documents, and search.

Find your answer
Make yourself at home

Three steps to your first answer.

01

Create your workspace.

Give your team's knowledge a place of its own. Create an account and name your workspace.

Create a workspace ↗
02

Bring a little context.

Add reviewed notes or import a text or Markdown file. A clear title makes each source easier to find.

Open your library ↗
03

Ask. Then follow the source.

Search with the words your team uses. Open the cited excerpts and check the supporting document.

Ask Knowtiq ↗
Good questions, clear answers

How can we help?

What should I add first?

Start with one reviewed process, decision, or team handoff. Add a descriptive title, the document's text, and an optional source link. Then ask a specific question that the document can answer.

See how it works ↗
Which files can I import?

You can import UTF-8 text and Markdown files, or paste text into a new document. PDF extraction and native synchronization with external tools are planned. Check the file size and storage limits shown in your workspace.

Open the library ↗
Does adding a source URL import that page?

A source URL records where a document came from. It does not fetch or synchronize the page. Paste or import the text you want to search, and keep it up to date in your library.

How do I check an answer?

Open the cited excerpt to read its source and revision. Search results depend on the documents in your workspace. Review the evidence before acting, and update older documents when the underlying process changes.

How does the 3D knowledge map work?

Each point represents a saved document. Drag to rotate, use the zoom buttons, and select a point to inspect its title and revision. Choose Open document to read it. The connecting lines show a spatial layout; they do not assert semantic relationships.

The map displays up to 24 documents. Your library contains the full list.

Explore your knowledge map ↗
How do I invite someone?

Open Team in your workspace and invite the person's email address. Choose Editor to let them maintain documents, or Viewer for read access. The workspace owner manages invitations and member access.

Open your team ↗
Who can see my documents?

Workspace members can read its documents according to their membership. Editors and owners can make changes. Keep sensitive information out of shared documents unless every member should have access.

Read about access and security ↗
Where can I manage my plan?

Open Billing in your workspace to see your plan and the options available to its owner. Free access is available. Paid plans can be activated when checkout is available and payment is confirmed.

Compare plans ↗
Can I export my account data?

Open Settings and choose Export account data. The download includes your profile, memberships, accessible documents, and your search history. Account deletion is also available in Settings.

Open Settings ↗
I still need help. How can I reach you?

Use the Contact page for product questions, account help, privacy requests, or a problem you have found. Describe what you were doing and what happened. Please leave out passwords and other sensitive account details.

Contact support ↗
A person can help, too

Still looking for an answer?

Tell us what you need. We'll help you find your next step.

Contact support ↗